Terms & Conditions

Please read the terms and conditions carefully & contact us if you have any questions. Use of our services constitutes acceptance of the Terms and Conditions.

Booking Process

It is the lead bookers' responsibility to ensure all guests of his or her party are aware of and adhere to the terms and conditions. Our T&C's can be easily accessed on our website and will be provided to you upon confirmation of the booking.

In order to confirm your booking, a deposit payment will be required. Please note that our venues, activities, and workshops can not hold dates without a deposit payment. If paying individually, the booking will not be confirmed until all deposits are received. Booking confirmations are sent to you by email within 48 hours of being received by us. It is the lead bookers' responsibility to read this document and agree that the information provided is correct. Please notify us within 7 days if you need to make any changes.

Making Changes to your Booking

We’re happy to try and accommodate changes to your booking up until 6 weeks before the hen. After that point, things are locked in - so no guest additions or any changes can be made beyond then.

Cancellation, Liability & Refunds

If you wish to cancel your booking, you must inform Flock Events in writing. Any deposit or payment installment made up to this point will be non-refundable. All future payments will be void and you will not be required to make any further payment towards the cost of the party.

If someone in your group can no longer attend, their deposit and any payments made so far are non-refundable, and their place in the booking will be cancelled - they won’t need to pay anything further.

That said, if their cancellation affects the overall group cost (for example, if the accommodation price is split across the group), the remaining guests would need to cover the difference.

To help keep costs down for everyone else, we’ll put any money already paid by the person dropping out towards the accommodation cost.

If something isn’t quite right with your accommodation, activity, or experience, the best thing to do is let the relevant service supplier know straight away while you’re still on your weekend. This gives them a chance to fix it in the moment and ensures you get the most out of your trip. Unfortunately, if we don’t hear about any concerns until after the weekend has passed, it becomes much harder for us to assist you, as we won’t have had the opportunity to address the issue in real-time.

Flock acts solely as a travel agent, facilitating bookings with third-party providers, including accommodation and activities. We do not provide these services ourselves, and any issues or refund requests must be directed to the relevant provider.

To make this as easy as possible, we provide direct contact details for all suppliers so you can reach them quickly. Any refund requests must be made directly with the property owner or activity provider. As a travel agent, we pass your payments straight on to the suppliers, so contacting us about refunds after your weekend can slow the process down - reaching out to the supplier directly is the fastest way to get things resolved.

We really value your feedback and love hearing about your experiences! While we cannot process refunds ourselves, we’re always happy to listen to your thoughts and pass on any suggestions to the suppliers to help improve future weekends.

Please note that Flock cannot guarantee refunds for third-party services and is not liable for any disputes or claims related to these services. By using our services, you acknowledge and accept these terms.

For all other circumstances, refunds will be at the discretion of Flock Events.

Please ensure you arrive on time for all events as failure to keep to the timetables may result in the cancellation of the event.

If on the day(s) of the booking any of the obligations can’t be fulfilled for any reason beyond the reasonable control of any of the parties involved, including but not limited to war, industrial action, floods, fire, pandemics or access, then the venue, the service provider and Flock Events will not be liable for such failure to fulfill the obligations.

Contractual Relationship

When you make a booking with us, you are making a booking directly with the service provider.

Information about Service Providers (e.g. images, facilities, house rules and sustainability measures) and their Travel Experiences (e.g. prices, availability and cancellation policies) is based on what they provide to us.

We provide the Platform on which Service Providers can promote and sell their Accommodations and activities – and you can search for, compare and book them. We offer a personalised experience based on how you use our platform, so you can book your ideal experience and accommodation with us.

Accuracy of Information Provided

We provide a platform in which service providers and property owners can promote their product/service as part of an experience. Venues and service providers are required to accurately present their offerings. The Images & information given by our providers should be up to date and an accurate representation of what to expect. Flock Events takes no liability for inaccurate information provided by service providers. Flock Events reserves the right to modify the site and/ or services at any time.

Behaviour

Flock Events have no control over or liability for the behaviour and/or conduct of the service provider, venue, or party guests. Any issues or queries with the venue and/or service provider strictly on the day of the booking are to be raised directly with the venue and/or service provider for the most efficient method of resolution.

Please note that some accommodation owners and activity suppliers will require a behavioural bond to be deposited by the group on arrival. Management of these suppliers may refuse your group entry without this bond and Flock Events will not be liable for your arrangements if this clause is not adhered to, or if the management refuses entry based on bad behaviour.

Special Requests

Any special requests must be advised in writing at the time of booking and we will do our best to confirm any reasonable requests with the relevant provider. All special requests are subject to availability.

A number of our restaurant providers require pre-ordering before arrival, please ensure that menu pre-orders are completed by the date specified. Failure to provide this information may result in a menu being selected for you. Dietary requirements must be specified in advance. Our suppliers have the right to change menu offerings at any time. Flock Events can not be held responsible for any food allergies.

Health and Safety

You must make our suppliers and us aware of any medical circumstances that may affect your safety or health whilst participating in any activities.

Privacy Statement

At Flock, we understand your privacy is important. We will implement and maintain procedures for protecting your personal information in appliance with applicable law and the Flock Events privacy policy.

Payment Policy

Prices quoted to you during the enquiry stage are correct to the best of our knowledge at that time. We reserve the right to change prices and correct errors at any time before your arrangements have been confirmed.

You also agree to compensate our contractors or us for any damage or loss of revenue caused by you in the course of an event and damage incurred by any of the participants of an activity or event will be charged directly to the lead booker. This includes any intentional damage or damage arising from unreasonable behaviour to suppliers' equipment, furnishings (including hotels, apartments, and private homes), and public areas within the facilities booked by you.

T&C's Amendments

We may revise these terms from time to time. The most current version of these terms will always be found on our website. Any questions, contact us!