Terms & Conditions 

 

Please read the terms and conditions carefully & contact us if you have any questions.  Use of our services constitutes acceptance of the Terms and Conditions.  

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Booking Process 

 

It is the lead bookers' responsibility to ensure all guests of his or her party are aware of and adhere to the terms and conditions. Our T&C's can be easily accessed on our website and will be provided to you upon confirmation of the booking. 

 

In order to confirm your booking, a deposit payment will be required.  Please note that our venues, activities, and workshops can not hold dates without a deposit payment.  If paying individually, the booking will not be confirmed until all deposits are received.  Booking confirmations are sent to you by email within 48 hours of being received by us.  It is the lead bookers' responsibility to read this document and agree that the information provided is correct.  Please notify us within 7 days if you need to make any changes.

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Making Changes to your Booking

 

We’re happy to try and accommodate changes to your booking up until 6 weeks before the hen. After that point, things are locked in - so no guest additions or any changes can be made beyond then.​

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Cancellation, Liability & Refunds

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If you wish to cancel your hen weekend, you must inform Flock Events in writing.  Any deposit or payment installment made up to this point will be non-refundable. All future payments will be void and you will not be required to make any further payment towards the cost of the party.

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If a member of your group can no longer attend, the deposit payment along with any payment installment made up to this point will be non-refundable.  The booking is now void and they will not be required to make any additional payments.  However, if canceling affects the total group cost the remaining guests will be required to cover any outstanding balance, for example, this would apply for bookings such as accommodation with a set total cost that is split across the group, or activities with minimum group size requirements. 

 

Flock acts solely as a travel agent, facilitating bookings for third-party providers such as accommodation, transport, and activities. We are not responsible for the provision of these services, and any issues, cancellations, or refund requests must be directed to the respective providers. Please note, Flock cannot guarantee refunds for third-party services, nor are we liable for any disputes or claims related to these services. By using our services, you acknowledge and accept these terms.

If anything isn’t quite right with your accommodation, activity, or experience, please reach out to the relevant service provider directly as soon as possible during your stay. They will be the best point of contact to address and resolve any issues while you’re still on-site. Unfortunately, if we don’t hear about any concerns until after the weekend has passed, it becomes much harder for us to assist or offer refunds on behalf of the provider, as we won’t have had the opportunity to address the issue in real-time.

 

For all other circumstances, refunds will be at the discretion of Flock Events. 

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Please ensure you arrive on time for all events as failure to keep to the timetables may result in the cancellation of the event. 
 

If on the day(s) of the booking any of the obligations can’t be fulfilled for any reason beyond the reasonable control of any of the parties involved, including but not limited to war, industrial action, floods, fire, pandemics or access, then the venue, the service provider and Flock Events will not be liable for such failure to fulfill the obligations.

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Contractual Relationship

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When you make a booking with us, you are making a booking directly with the service provider.

Information about Service Providers (e.g. images, facilities, house rules and sustainability measures) and their Travel Experiences (e.g. prices, availability and cancellation policies) is based on what they provide to us.

We provide the Platform on which Service Providers can promote and sell their Accommodations and activities – and you can search for, compare and book them. We offer a personalised experience based on how you use our platform, so you can book your ideal experience and accommodation with us.​​​

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Accuracy of  Information Provided 

 

We provide a platform in which service providers and property owners can promote their product/service as part of an experience. Venues and service providers are required to accurately present their offerings. The Images & information given by our providers should be up to date and an accurate representation of what to expect.  Flock Events takes no liability for inaccurate information provided by service providers. Flock Events reserves the right to modify the site and/ or services at any time.

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Behaviour 

 

Flock Events have no control over or liability for the behaviour and/or conduct of the service provider, venue, or party guests.   Any issues or queries with the venue and/or service provider strictly on the day of the booking are to be raised directly with the venue and/or service provider for the most efficient method of resolution.

 

Please note that some accommodation owners and activity suppliers will require a behavioural bond to be deposited by the group on arrival. Management of these suppliers may refuse your group entry without this bond and Flock Events will not be liable for your arrangements if this clause is not adhered to, or if the management refuses entry based on bad behaviour.

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Special Requests 

 

Any special requests must be advised in writing at the time of booking and we will do our best to confirm any reasonable requests with the relevant provider.  All special requests are subject to availability. 

 

A number of our restaurant providers require pre-ordering before arrival, please ensure that menu pre-orders are completed by the date specified.  Failure to provide this information may result in a menu being selected for you.  Dietary requirements must be specified in advance.  Our suppliers have the right to change menu offerings at any time.  Flock Events can not be held responsible for any food allergies. 

 

Health and Safety

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You must make our suppliers and us aware of any medical circumstances that may affect your safety or health whilst participating in any activities.

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Privacy Statement 

 

At Flock, we understand your privacy is important.  We will implement and maintain procedures for protecting your personal information in appliance with applicable law and the Flock Events privacy policy. 

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Payment Policy 

 

Prices quoted to you during the enquiry stage are correct to the best of our knowledge at that time.  We reserve the right to change prices and correct errors at any time before your arrangements have been confirmed. 

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You also agree to compensate our contractors or us for any damage or loss of revenue caused by you in the course of an event and damage incurred by any of the participants of an activity or event will be charged directly to the lead booker. This includes any intentional damage or damage arising from unreasonable behaviour to suppliers' equipment, furnishings (including hotels, apartments, and private homes), and public areas within the facilities booked by you.

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T&C's  Amendments 

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We may revise these terms from time to time.  The most current version of these terms will always be found on our website.  Any questions, contact us!

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